Public sector

Industrialization of the ITD for the first distance learning operator in Europe

Concerned by its position in the digital learning environment, this public institution initiated an extended corporate transformation program, planned on several years (Establishment Project).

To sustain this ambitious target, the ITD decided to conceive of a more professional way to operate and to initiate an IS urbanization plan.

Redsen actively contributed to this transformation, particularly in the following missions:

• Assessment of the digital universe of the institution.
• Upon request of the Executive Management: Sustainability audit of the Establishment Project’s IT aspect.
• Setting up a PMO (Project Management Office) organization in the ITD to support change management.
• Leading of the IS urbanization strategy

This public institution now has an accurate framework to roll-out its digital universe, a sustainable roadmap covering their various projects, a strategic and operational steering toolkit for the project portfolio and an IS framework based on an urbanization approach. The internal team assimilated those matters and made significant progress in maturity.

Steering of the competitive dialogue for the global outsourcing of a major ministry

After several consecutive outsourcing contracts over the years, this ministry no longer had complete control over the Information System. In this complex environment, the ministry started a competitive dialogue procedure in order to choose the best outsourcer, with the following requirements:

• Have a single contact point and a unique global outsourcing contract.
• Switch from a means driven approach to a result driven approach.
• Industrialize IT services management.

Redsen managed the full scope of the competitive dialogue process and contributed to the assignment of the new contract. Our team helped unite the ministry teams through dialogue, in concern for repossessing their IS with a result oriented approach.

The ministry was able to make a pre-selection among the most relevant candidates. This competitive dialogue procedure enabled to gather expertise from market professionals and define an organizational, technical and financial apparatus, optimal in regards of the challenges at stake. The involvement of their teams in the dialogue procedure triggered change management actions on the processes and the organization plan.

Strategic alignment of the Education Information System of a Swiss public administration.

Following an applicative audit recommending a decommission of the existing software, the ITD started a global remodeling of the Education Information System.

The major challenge was to urbanize the IS while warranting that it would comply with the strategy of the Department of Education, Youth and Culture.

Redsen managed the master plan built to address this issue, by carrying out the following missions:

• Define the strategic objectives with the management team of the administration and the political power in place.
• Map and optimize business processes.
• Define key business performance indicators.
• Build functional and applicative architectures.
• Set up a domain model and formalize the semantics.
• Analyze risks.
• Draft a four-year program plan.
• Write the tender file and organize market consultation for the implementation of the new Education IS.

Redsen Consulting helped this administration initiate a global remodeling program for the Education Information System, in step with business challenges and to be implemented in an urbanized framework.